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iso egypt-arro   ISO 9001 Certificate
iso egypt-arro   ISO 14001 Certification
iso egypt-arro   ISO 22001 Audit
iso egypt-arro   ISO 18001 Certificate
iso egypt-arro   ISO 17025 Certification
iso egypt-arro   ISO 27001 Audit
iso egypt-arro   ISO 20000 Certificate
iso egypt-arro   ISO 13485 Certification
iso egypt-arro   ISO 16949 Audit
iso egypt-arro   ISO 10002 Certificate
iso egypt-arro   OPITA Certification
iso egypt-arro   Q MARK Audit
iso egypt-arro   UL Certificate

ISO 20000

ISO/IEC 20000 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers.

ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL from the Office of Government Commerce (OGC).

ISO20000 consists of two parts.

ISO/IEC 20000-1:2005 is the formal specification and defines the requirements for an organization to deliver managed services of an acceptable quality for its customers. The scope includes:

iso egypt-arro Requirements for a management system
iso egypt-arro Planning and implementing service management
iso egypt-arro Planning and implementing new or changed services
iso egypt-arro Service delivery process
iso egypt-arro Relationship processes
iso egypt-arro Resolution processes
iso egypt-arro Control processes
iso egypt-arro Release processes.

ISO/IEC 20000-2:2005

is the Code of Practice and describes the best practices for Service Management processes within the scope of ISO/IEC 20000-1. The code of Practice will be of particular use to organizations preparing to be audited against ISO/IEC 20000 or planning service improvements.

Benefit of ISO 2000: 2005

Implementation of ISO 20000 brings with it many benefits and advantages. These will fo course differ from organization to organization. However, the following list is a pretty good representation of the common results:

iso egypt-arro Alignment of information technology services and business strategy.
iso egypt-arro Creation of a formal framework for current service improvement projects
iso egypt-arro Provides a benchmark type comparison with best practices
iso egypt-arro Creates competitive advantage via the promotion of consistent and cost-effective services.
iso egypt-arro By requiring ownership and responsibility at all levels, it creates a progressive ethos and culture.
iso egypt-arro Supports 'interchanging' of service providers and staff by virtue of the creation of inter-enterprize operational processes.
iso egypt-arro Reduction of risk and thus cost in terms of external service receipt
iso egypt-arro Through the creation of a standard consistent approach, aids major organizational changes.
iso egypt-arro Enhanced reputation and perception
iso egypt-arro Fundamental shift to pro-active rather than re-active processes
iso egypt-arro Improved relationship between different departments via better defninition and more clarity in terms of responsibility and goals.
iso egypt-arro Creation of a stable framework for both resource training and service management automation.

Who is it applicable to?

ISO 20000 is applicable to any organization, large or small, in any sector or part of the world which relies on IT services. The standard is particularly suitable for internal IT service providers, such as IT departments, and external IT service providers, such as IT outsourcing organizations. The standard is already making a positive impact in some of the leading IT-dependent sectors, such as the business process outsourcing, telecommunications, finance and public sectors.

How can ISO – Egypt help you to achieve ISO 2000: 2005Certification?

ISO – Egypt will assist your organization in ISO awareness training, documentation, implementation, internal auditing and overall process optimization as per ISO 2000: 2005 standard. ISO - Egypt is a result oriented professional training and certification service providers, offering systematic approaches to improve quality and effectiveness of the system and enhance the productivity by offering systematic approaches. Our main objective is to help you and your organization improve profitability, through better utilization of all of your resources.

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